Return Policy

Return Policy

At AzureVitamins, we stand behind the quality of our products. If you're not fully satisfied, we offer a 60-day return policy — with specific conditions due to the consumable nature of supplements.

 Important Notice for Consumable Products

Because supplements and ingestible items cannot be resold once opened:

  • Only unopened, unused products in original sealed packaging are eligible for return.

  • Opened or used products cannot be returned or refunded.

Thank you for understanding these safety requirements.

Eligibility for Returns

To qualify for a return:

  • Item must be unopened, unused, and in its original packaging

  • Must be in the same condition as received

  • Must include proof of purchase

  • Return must be authorized before sending

To request a return, email us at contact@AzureVitamins.com.

If approved, you will receive:

  • A return authorization

  • Instructions and address for sending your item

Return shipping costs are the responsibility of the customer.

Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

We cannot accept returns on:

  • Opened or used supplements

  • Perishable or personal care items

  • Customized or personalized products

  • Hazardous materials

  • Gift cards

  • Final sale or discounted items

Exchanges

We do not offer direct exchanges.
If you need a different item, please return the eligible product and place a new order.

EU Customers: 14-Day Right of Withdrawal

If your order was delivered within the European Union, you may cancel or return your order within 14 days of delivery.

Products must be:

  • Unused

  • Unopened

  • In original packaging

Refunds are processed after the returned items are received and inspected.

 

Refunds

After your return is received and inspected, we will notify you of approval.

If approved:

  • Refunds are issued to the original payment method within 10 business days

  • Shipping fees are non-refundable

If more than 15 business days have passed after approval, contact us at contact@AzureVitamins.com.